The information contained in this section is an integral and substantial part of the General Sales Conditions present on this website, and is therefore deemed to be fully read, understood and accepted by the Buyer at the time of the order confirmation.

SHIPMENT AND DELIVERY
Shipping is free and is carried out by express courier, specifically chosen by La Manuelita srl based on the delivery destination. Orders cannot be delivered to P.O. boxes. Parcels sent to countries belonging to the European Community do not contain any invoice or document with the value of the goods. On the contrary, all shipments to non-EU countries will be provided with an official invoice showing the value of each item, according to the regulations in force.

Should La Manuelita srl be unable to arrange the shipment within the period described above, timely notice will be given by email or phone to the Buyer if such contact details have been provided at the time of placing the order.

The courier will be able to pick up the finished product from Monday to Friday office hours. No picking up can be arrange on weekends, bank holidays and preceding days.

La Manuelita srl is responsible for controlling and managing the order, up to the delivery of the same to the customer, who must sign the receipt as an act of cessation of responsibility borne by the company for problems relating to transport.

At the time of delivery of the products, the presence of the Buyer, or a person appointed by them, is required to check that the packaging is intact and that the products received correspond to what is stated on the order. In the event of visible defects, and/or incorrect products, and/or non-integrity of the packaging, La Manuelita srl requests the Buyer or the person appointed by them to report the above anomalies on the shipping document and to contact the Seller, through the Contacts section immediately.

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marketing@manuelitaitaly.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at marketing@manuelitaitaly.com

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marketing@manuelitaitaly.com

The information contained in this section is an integral and substantial part of the General Sales Conditions present on this website, and is therefore deemed to be fully read, understood and accepted by the Buyer at the time of the order confirmation.

SHIPMENT AND DELIVERY
Shipping is free and is carried out by express courier, specifically chosen by La Manuelita srl based on the delivery destination. Orders cannot be delivered to P.O. boxes. Parcels sent to countries belonging to the European Community do not contain any invoice or document with the value of the goods. On the contrary, all shipments to non-EU countries will be provided with an official invoice showing the value of each item, according to the regulations in force.

Should La Manuelita srl be unable to arrange the shipment within the period described above, timely notice will be given by email or phone to the Buyer if such contact details have been provided at the time of placing the order.

The courier will be able to pick up the finished product from Monday to Friday office hours. No picking up can be arrange on weekends, bank holidays and preceding days.

La Manuelita srl is responsible for controlling and managing the order, up to the delivery of the same to the customer, who must sign the receipt as an act of cessation of responsibility borne by the company for problems relating to transport.

At the time of delivery of the products, the presence of the Buyer, or a person appointed by them, is required to check that the packaging is intact and that the products received correspond to what is stated on the order. In the event of visible defects, and/or incorrect products, and/or non-integrity of the packaging, La Manuelita srl requests the Buyer or the person appointed by them to report the above anomalies on the shipping document and to contact the Seller, through the Contacts section immediately.

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marketing@manuelitaitaly.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at marketing@manuelitaitaly.com

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marketing@manuelitaitaly.com