FAQ

IN WHICH COUNTRIES CAN I BUY?
Currently it is possible to make purchases all over the world.

IN WHICH LANGUAGES IS IT POSSIBLE TO NAVIGATE?

The languages for browsing the e-commerce of www.inesdelafressangesouliers.com is English.

WILL I RECEIVE THE SAME PRODUCT SHOWN IN THE PHOTO?
Yes, but being handmade products there may be slight differences in the finishes.

HOW CAN I BE SURE THAT I HAVE SENT MY ORDER CORRECTLY?
After sending the order you will receive a confirmation by e-mail. If you do not receive the confirmation, contact our customer service.

WILL I BE INFORMED ABOUT THE STATUS OF MY ORDER?
Yes. Go to the "Orders" section of your account. Here you can check the status of your order in real time.

CAN I CANCEL AN ITEM FROM MY ORDER?
Yes. Before shipping your order, you can delete the item you no longer wish to receive from your shopping cart.

WHAT CAN I DO IF I RECEIVE A DAMAGED ITEM?
We only sell items in perfect condition. If it should exceptionally happen that you receive a defective product, you can withdraw by contacting our customer service.

WHAT CAN I DO IF I RECEIVE THE WRONG ITEM?
If you receive a wrong item that you did not order, please contact our customer service.